HOW DO I BOOK A PARTY?

Parties are booked on a first come first serve basis. When a party date is confirmed, a NON-REFUNDABLE deposit of $150.00 is required to secure your date, along with a signed party agreement. FINAL PAYMENT: Final payment is due when we arrive to set-up and must be made in cash. Payment can be made with a major credit card, however; payment must be processed at least three (3) days before the scheduled event. All final payments made with a credit or debit card will be subject to a 2.9% processing fee. Checks and credit cards are not accepted on the day of the party for payment ... NO EXCEPTIONS! You may pay via Personal Check 5 days before the party in order to allow check to clear. There will be  $25 fee for any check that is returned to us.

 

WHAT HAPPENS IF I CANCEL THE PARTY?

In the event you have to cancel due to inclement weather (if the roads are closed or it is unsafe to hold the party) we will make arrangements to pick out a new date and time and the deposit will be put towards your new date. For all other reasons the deposit is NOT refundable. If the event you want to cancel is three months away or more we can refund you the deposit minus a $25 administrative fee. WHAT TO DO ABOUT INCLEMENT WEATHER? We at Little Big Spa are devoted first and foremost to the safety of children. Naturally if the roads are closed or it is unsafe to hold the party we will make arrangements to pick out a new date and time.

 

WHAT DO I NEED TO SUPPLY?

A safe environment and adequate space for set up and services to be done. Please be sure that there are no animals present in the party room to ensure a clean atmosphere.

 

WHAT ARE THE AGES YOU ACCOMMODATE? 

Our party services are appropriate for girls ages 4-14. 

 

WHAT SHOULD THE PARTY ATTENDEES WEAR?

We suggest wearing form fitting clothing and/or something comfortable.  Spa robes and dress up clothes (if purchased as add-on) are designed to go directly over their own clothes, eliminating the need to geundressed.

 

WHERE IS THE PARTY HELD?

We come directly to you! You name the location and we show up ready to party!

PARKING:We will need a spot in your driveway to load and unload our equipment into the house. If it’s not at your home but in another location, please make sure there is a place close to the entrance for us to be able to load and unload.

​CLIENT OBLIGATIONS:
a.      Provide a safe and clean area for dress-up, and all activities.
b.      Remain with/near the party at all times.
c.      Provide a gathering place for parents of the guests who wish to stay.
d.      Provide a smoke-free environment.

 

WHY IS THERE A TRAVEL FEE?

We apply all fees separately because we do not "package" our parties.  All party services are a-la-carte and must charge for gas and labor to accommodate the party.

The following mileage fee applies: We charge an additional $20 for party locations up to 20 miles from the zip code 11787 (Smithtown, NY). Up to 30 miles from zip code 11787 (Smithtown, NY), the mileage fee is $35. Mapquest will be used to determine mileage.

 

CAN PARENTS STAY FOR THE PARTY?

This is a high-energy party spa treatments, dress-up, and movement. If there is ample room WITHOUT INTERFERENCE we have no problem with an audience. Please just remind the adults to keep the noise level when in the same room as the entertainment. SUPERVISION: We are not a daycare service, nor is it our job to discipline your child. We are entertainers and are not responsible for unruly or uncooperative children. We kindly ask that you monitor disruptive behavior and attend to any child who does not want to participate. This will help us to provide the best possible party experience for you and your child.

 

CAN SIBLINGS OF THE GUESTS STAY? 

Please remember that our party packages cover only the guest of honor and their guests. Unfortunately, we will not be able to accommodate unexpected guests or siblings of guests, as we prepare our parties based on the final head count given to us prior to the party. Siblings (of any age), who are not guests of the birthday child, will NOT BE PERMITTED to use any equipment.

 

HOW LONG DO THE PARTIES LAST?

Depending on amount of services requested and number of guests attending, parties may last between 1.5 hours - 2.5hours.

ARRIVAL & DEPARTURE: We will arrive 1 hour before the party begins in order to set-up and require 30-45 minutes to break down.

 

WHAT TIME SHOULD THE PARTY GUESTS ARRIVE?

Please have them arrive on time, but not more than 10 minutes before party begins. It is crucial that we begin on time so everyone can enjoy the fun. WE CANNOT go back on activities for late comers (example if we are done with facials and are now in the middle of manicures, we cannot stop in the middle of that activity to do a facial for a late comer).

 

HOW EARLY MUST I CONTACT YOU WITH THE FINAL R.S.V.P. COUNT?

We need to know at least 2 days (or sooner) before the date of the party. Your bill will be based on your final head count 2 days before the party.

 

IF A CHILD DOES NOT SHOW, DO I STILL HAVE TO PAY FOR THAT CHILD?

You have up to 48 hours prior to party to make changes to your RSVP list.  We do not credit no-hows. You will be able to keep the party favor (if purchased as add-on) for the children that you pay for and do not attend the party.

 

CAN I SERVE FOOD TO THE CHILDREN?Food can be served before or after the children take off their robes, dresses, etc.

 

LIABILITY: Please be advised that Little Big Spa assumes no responsibility or liability to accidents or damages caused during your party, to your guests, or your property. Your party host/entertainer will work to ensure that your home and guests are treated with care; however, liability will lie strictly with the client.

ALLERGIC REACTIONS: Little Big Spa is also not responsible for allergic reactions.  Please advise us beforehand if a child may be allergic to anything.

PHOTOGRAPHY: Little Big Spa reserves the right to use photography taken at the event in any promotional media, whether now known or hereafter existing, controlled by Little Big Spa.  Your participation in a Little Big Spa event constitutes your agreement that you or your party guests will make no monetary or other claim against Little Big Spa for the use of photographs of your child and/or party. 

• We are an event planning company, we do not offer professional salon or spa services for children's parties.  We do not cut or trim nails/cuticles or buff feet.  Accomodations for professional services can be made for parties ages 18 and up. 
   

• Each one of our parties is unique.  Exact decor, party favors, and costumes are subject to change based upon product availability.  Some event locations may not accommodate all products/decorations.  Any major changes will be communicated to you in advance of your event.

 

• Little Big Spa, its employees, and associates are not responsible for allergic reactions or other medical reactions possibly caused by the menu, makeup, hair accessories, wearing of dress-up clothing, or any other activity taken place before, during, or after the celebration.
   

• In case of liability or financial remuneration due to any possible medical reaction, the responsibility lies solely on the client/ party host who booked party.  It is the party host responsibilty to make Little Big Spa aware of any allergies any guests may have.
   

• Additionally, Litte Big Spa, assumes no responsibility or liability for any accidents or damages that occur during a party such as staining of skin, hair, or clothing or surroundings due to the use of any products such as eye shadow, hairsprays, colored hairsprays, glitter tattoos, crafting supplies, etc.